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TERMS & POLICIES — THE MERÉ

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  • TERMS & POLICIES β€” THE MERΓ‰

Orders & Conduct

By placing an order, you agree to provide accurate details and follow our store policies. We reserve the right to cancel orders that violate our terms. Respectful communication with our team and delivery personnel is required at all times. Misuse or fraudulent activity may result in order restrictions.

Delivery & Shipping

  • Inside Dhaka: 80–100 BDT | 2–5 days
  • Outside Dhaka: 150–200 BDT | 3–6 days
    Delivery time may vary due to logistics or dispatch delays.
    Up to three delivery attempts are made. Failed deliveries without valid reason may require advance payment for future orders.

Emergency Delivery (Dhaka only)
Available with advance payment and confirmation before 11 AM. Dispatch same day; not available on Fridays.

Returns & Exchanges

Check parcel in front of delivery personnel.

Accepted only if item is:

  • damaged
  • defective
  • incorrect

Not accepted for:

  • change of mind
  • color/size expectation mismatch
  • preference issues

Exchange Policy

  • Allowed within 24 hours for size/color issues
  • Only once per order
  • Customer pays delivery fee
  • Item must be unused and properly packaged

Products & Care

Our jewelry includes titanium steel, plated copper, S295 silver, and zirconium pieces. Items are tarnish-resistant and color-guaranteed (duration varies by material).

Care tips:

  • Avoid water, perfume, chemicals
  • Store in airtight container
  • Clean gently with soft cloth

Sizes

  • Rings follow standard sizes (6,7,8 etc.)
  • Bangles fit wrists approx. 5–7 inches
  • Bracelets adjustable 5–8 inches

Size mistakes qualify for exchange only.

Pricing & Offers

Prices are fixed unless official promotions apply.
Current offers:

  • 10% off orders above 5,000 BDT
  • 10% + free delivery above 10,000 BDT

Media & Content Use

All product images belong to The MerΓ©. Unauthorized commercial use is prohibited.

Stock Availability

Designs are limited. Restock depends on supplier availability and demand.

Support

For any assistance, contact us directly. We’re always happy to help.

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